Refund is issued when:
a) The amount is debited from your account and a Medical Unique Identity is not
b) When a remote opinion is requested by the customer and the panelled doctors fail to
revert back with the opinion within the mentioned time limit.
c) When an unsatisfactory opinion is generated by the panelled doctors, investigation will
be made and on successful investigation, refund will be initiated.
d) When the remote opinion request is made by the customer but it fails to reach the doctor
due to any technical failure will lead to refund of the full amount to the customer.
e) When multiple remote opinion requests are made by the customer to the same panelled
doctor, upon investigation the refund will be issued.
Refund is not issued when:
a) The complaint is raised after 48 hours since the opinion is generated, the complaint will
be considered as null complaint and no action will be taken against it.
b) When a doctor gives his opinion and cannot give further opinion without further
investigating the case, the complaint won’t be considered and no action will be taken
c) Medical U I (an entity of Harlalka Services India Private Limited) holds indemnified
against the following:
I. Wrong or false opinion being generated by the doctor.
II. Any misuse of the medical records sent to the doctor by the customer.
III. If in case, the doctor demands more money miscellaneously (i.e., not through the
IV. In any other crime done by the doctor, Medical U I (an entity of Harlalka Services
Medical U I platform) from the patient to generate the opinion.
India Private Limited) holds itself completely not responsible.